Q1: Single-Stage vs. Double-Stage RO?
A: Single-stage RO achieves ≥97% desalination with TDS ≤10 ppm, suitable for drinking water, food processing, and general industry. Double-stage RO reaches ≥99.5% desalination with TDS ≤2 ppm, ideal for pharmaceutical, medical, laboratory, and semiconductor applications.
Q2: What is the MOQ?
A: MOQ is 1 set. As a direct manufacturer, HONCO supports both pilot projects and large-scale orders.
Q3: Can the system be customized?
A: Yes. We customize systems based on water quality, capacity requirements, local standards, and site conditions. Simply provide your water analysis report.
Q4: What is the lead time?
A: Standard systems: 10–15 working days. Customized systems: 15–25 working days. We support FOB, CIF, CFR, and door-to-door shipping worldwide.
Q5: What payment terms do you accept?
A: Standard terms are T/T 30% deposit + 70% before shipment, or L/C at sight. Flexible terms may be available for long-term partners and large projects.
Q6: Do you provide installation services?
A: Yes. We offer on-site installation, commissioning, operator training, remote guidance, and 24/7 technical support.
Q7: What warranty and support are provided?
A: Warranty is 12 months from commissioning or 18 months from shipment. We provide lifetime spare parts supply, remote diagnostics, and online technical support.
Q8: What certifications does HONCO have?
A: ISO9001, ISO14001, ISO45001, 3C Certification, Environmental Protection Engineering Qualification, National High-Tech Enterprise, and Shandong Gazelle Enterprise.
Q9: Which membrane brands are available?
A: Dow (DuPont), Hydranautics, Vontron, and Toray. Membrane selection is based on water quality and project budget.
Q10: How long do RO membranes last?
A: Typically 3–5 years with proper pretreatment and maintenance. Automatic flushing and CIP systems help extend membrane life.